Right now, the whole business runs through you.
The phone while you're on the tools. Quotes written at night. Follow-ups that slip, invoices left unchased, and a team waiting to be told what's next. It all waits on you. FlowState builds the complete ServiceM8 system that runs the job from first enquiry to final review, so the business stops living in your head.
You don't have a lead problem.
You have a leak.
Most heating businesses lose more work to what slips through the cracks than to a shortage of enquiries. Here is where it goes.
The real problem isn't the workload. It's that the business still needs you to push every part of it along.
Every quote, reminder, payment chase and review depends on someone remembering. That works when you're small. When you get busy, it slips, and you become the bottleneck. The fix isn't another app bolted on. It's a proper system that runs the business for you.
The FlowState Heating Operating System
A complete ServiceM8 system that runs the customer journey from first enquiry to final review, so nothing depends on you remembering it.
Press through the system and watch what happens in the background.
See how FlowState handles enquiries, quotes, bookings, customer updates, payment chasing and reviews without you pushing every one along. Tap any tool.
The customer journey
One booking, and the whole conversation looks after itself.
Watch the system run a real heating job
The tools above show you the idea. These show you the real thing: how an install, a service and a repair actually move through the system, from first contact to paid and reviewed.
Start here: a quick walkthrough
I'll quickly run you through what you're about to see, and how the whole system fits together. Then watch the three jobs below.
Boiler install workflow
From the first enquiry to the final invoice. How the customer books, how any engineer quotes on site, how the job gets scheduled, and how the paperwork sorts itself.
Service job workflow
Annual services are your recurring revenue, but only if they get followed up. How the system handles reminders, bookings, the certificate and customer messages without you lifting a finger.
Repair and call handling
Repairs move fast. How the office handles the call, how the engineer is dispatched, and how the customer is kept informed, without anyone needing to know every technical detail.
Built by someone who's actually run the chaos.
Before FlowState, I ran a plumbing and heating business for nearly 10 years. Like most trades businesses, it started simple - but as it grew, so did the problems. More jobs, more engineers, more admin, and more things slipping through the cracks.
I spent years building and refining systems inside ServiceM8 to fix that - automating the communication, creating structure the team could follow, and making sure nothing got missed. That system was tested day in, day out, in a real business.
FlowState is the result of that work. What started as my own setup has since been installed, refined and proven across hundreds of plumbing and heating businesses across the UK. This isn't theory - it's a system that's been earning its keep for years.
Could you build this yourself?
Yes. But realistically that means hundreds of hours working out how your business should actually run, testing ways to quote, schedule and manage jobs, fixing what breaks, and getting your team to follow something that isn't finished. Most owners never get there. The ones who do have spent years on it.
This is the shortcut. You're not starting from scratch, you're starting from something already tested across heating businesses around the UK:
- A proven structure for how the business runs
- Systems your team understands straight away
- A setup that works from day one
You still have to learn it and use it. You're just not losing years building it.
Everything inside The Heating Package
Not a box of tools. A complete operating system, in six parts.
ServiceM8 setup, done properly
Everything switched on and configured for plumbing and heating, with your details filled in. A working system from day one.
- Branded quotes, invoices and certificates
- Job stages and diary structure
- Job templates and workflows
- Your business details throughout
A quoting system that wins the job on site
Any engineer answers a few questions and gets an accurate price, a parts list and a proposal that sells.
- On-site survey forms
- Materials and labour pricing
- Branded proposal templates
- A built-in follow-up so quotes don't go cold
Customers updated without you sending a message
From booking to review, the whole conversation looks after itself. Customers feel looked after and you do far less chasing.
- Booking confirmations and reminders
- On-the-way messages
- Quote and payment follow-ups
- Automatic review requests
The business keeps moving while you're on the tools
Lead capture, job stages, internal reminders and automatic messages, so nothing waits on you remembering it.
- Online lead capture
- Clear job stages and folders
- Internal reminders and handovers
- Repeatable processes the team follows
Built for gas and heating work, not generic trades
The forms, certificates and reminders a heating business actually needs, designed by a working gas engineer.
- Domestic gas forms and certificates
- Boiler install and repair workflows
- Boiler service and gas safety reminders
- Landlord safety reminders
Help to make sure it actually gets used
Walkthroughs and guidance so you and your team run the system properly, instead of having it sit there unused.
- Step-by-step walkthroughs
- Implementation guidance
- Ongoing help when you need it
How we're transforming heating businesses
and the people who run them
"I used to work long hours and struggled getting paid. Since I started using ServiceM8 I've got my time back, I'm winning more jobs than ever before and now get paid before I leave the customer's house."
"I used to take home so much stress from being unorganised. Then I found ServiceM8 and now all that stress has gone. My customers now pay me via a link I send them on a text. ServiceM8 has been a game changer."
"FlowState was a game changer for me. I was able to quote while at the jobs so no more late evenings. I've also been able to get more reviews which has helped me secure more work."
"FlowState ticked all the boxes. We are getting money in faster which has helped our cashflow. Our quote conversion rate has also shot up. I would recommend it to anyone."
Don't just take our word for it
Independently rated by heating engineers across the UK.
Real UK heating businesses.
25,000+ Google reviews.
One proven system behind the scenes.
This is not a case study from one lucky business. These are real UK plumbing and heating companies running on FlowState systems, with live review data pulled directly from Google every day.
Better systems create better customer journeys. Better customer journeys create more trust, more repeat work and more reviews.
Real businesses building serious local trust
Seen how it works? Let's get it built around your business.
Get The Heating Package →Is this right for your business?
The businesses that get the most from this are the ones genuinely ready for it. Here's how to tell.
- You want your time back, or you want to growWhether you're scaling up or just want your evenings back, this gives you the system to make it happen.
- You're willing to follow a proven systemYou don't need to invent anything. You just commit to running the business the right way.
- You want a business that doesn't depend on youA team that knows what to do, jobs that flow, and a phone that stays quiet on your day off.
- You're fed up with things slippingMissed jobs, quotes not chased, invoices left unpaid. This gives you control, with nothing left to memory.
- You're not willing to change how you workThis replaces old habits with a proper system. If you want to keep doing things the way you always have, it won't stick.
- You're looking for lead generationThis won't bring customers to your door. It makes sure the ones who do find you convert, and come back.
- You want results without using itThe system does the heavy lifting, but it needs you and your team to actually use it.
- You're not in plumbing and heatingEvery form, workflow and process is built for this trade. It won't translate to other industries.
You might be wondering...
The four questions we get asked most, answered straight.
The Heating Package
A fully built, configured, and installed business management system for your heating company. We do everything. You get a system that works from day one.
Claim the £1,000 ServiceM8 rebate, credited as 50% off your monthly subscription until it's used. That brings your net investment down to about £1,395 + VAT.
For new ServiceM8 subscribers, within 60 days of subscribing. Full termsQuestions first? Book a free call - we'll tell you honestly if it's right for your business.
Frequently asked questions
Everything you need to know before making a decision.
What size business is this suitable for?▼
It works for solo engineers, small teams, and growing businesses. There's no real upper limit - the system is designed to scale with you.
Will this work for my type of work?▼
Yes. The system is designed specifically for plumbing and heating businesses, including boiler installs, breakdowns, servicing, remedial work, and quoting and follow-ups.
Can it be customised to my business?▼
Yes. The setup is based on a proven structure, but you can customise most areas to suit your business. There are a small number of protected elements to keep everything running correctly, but overall you have full control.
What makes this different from setting it up myself?▼
Time and experience. To build what we install from scratch would take most business owners years - and realistically, it never gets finished. This is a proven system built specifically for your industry, ready to use from day one.
Is this completely done for me?▼
The majority of the system is built for you. There are a few things you'll need to connect yourself - such as payment providers and accounting software (e.g. Xero). We provide training to guide you through these steps.
Do I own the system once it's built?▼
Yes. It's your ServiceM8 account and your system. You have full access and control.
Is there a payment plan available?▼
Yes, payment plans are available at checkout through iwocaPay. You can spread the cost over 3 or 12 months - from £295.43/month (inc VAT).
What are the ongoing costs?▼
The only required ongoing cost is your ServiceM8 subscription - everything we build is designed to work on the Growing plan (around £59 per month). There may be optional costs such as SMS usage or add-ons, but these are entirely within your control.
Do I need to pay for ServiceM8 separately?▼
Yes, your ServiceM8 subscription is separate and paid directly to ServiceM8.
Is there a ServiceM8 rebate available?▼
Yes - there is currently a £1,000 ServiceM8 rebate available. This gives you 50% off your monthly subscription until the £1,000 credit is used. For example, if your plan is £59/month, you pay roughly £30 and ServiceM8 covers the rest. This continues until the full £1,000 is used.
What happens after I purchase?▼
Once you've completed your purchase:
- You'll be added to our project queue (typically 3 to 4 weeks)
- You'll complete a fact-find questionnaire so we can gather key information
- Your system will be built and implemented (usually within 1 week)
- We'll guide you through each step
Will this disrupt my current workflow?▼
In most cases, no. If you're not currently using a system like ServiceM8, this will feel like a major upgrade rather than a disruption. If you are switching from another system, there may be a short transition period, but we keep this as smooth as possible.
I'm already using another system - can I switch?▼
Yes. We can help you bring across key data such as customers, contact details, and addresses. Job history usually stays in your old system, so we recommend keeping access to it if needed.
How quickly will I see results?▼
Most customers start seeing improvements straight away - especially around organisation, communication, and reducing admin. The more consistently you and your team use the system, the faster the results compound.
What if I'm not good with tech?▼
That's completely fine. The system is designed to be simple and practical for trades businesses. Your team doesn't need to be "techy" - they just follow clear steps, job stages, and forms.
What happens if I don't use it properly?▼
Like any system, it only works if it's used. We provide the structure, tools, and support - but results come from consistent use. That's why we include training, live Q&A sessions, and ongoing support to keep you and your team on track.
Will I be shown how to use everything?▼
Yes. The ServiceM8 Support & Training Hub gives you access to step-by-step video training, a help desk, and weekly live Q&A sessions. It's an actively managed platform that's constantly updated - which is why it's available as a separate subscription rather than bundled into the setup cost. This keeps the package price down for businesses that don't need it, and gives those that do a proper, ongoing resource.
What support do I get after setup?▼
Ongoing support and training is available through the ServiceM8 Support & Training Hub - a separate subscription that includes help desk support, a full training programme, and weekly live Q&A sessions. One-to-one support is also available if needed. We'll give you full details of the platform and its cost when we speak.
What devices does ServiceM8 work on?▼
ServiceM8 works in any web browser on any device. The app is designed primarily for Apple iOS - if you're the business owner managing the system, an iPhone or iPad gives you the best experience. A Lite version of the app is available for Android users, which works well for engineers in the field.
Not sure if it's right for you?
Book a free call and we'll give you an honest answer - no pressure, no pitch.
Book a free call →You don't need more hours in the day.
You need a business that stops relying on you.
Get the system built, get your team on the same process, and get your evenings back.
Get The Heating Package →Have a quick chat with me first
30 minutes, no pressure. I'll tell you straight if it's right for your business.
Book a call with Jamie →